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Virgin Media Warns 800,000 Users To Change Passwords 

A Hacking Risk Means Virgin Media Has Warned 800,000 Users to Change Passwords


Virgin Media is advising more than 800,000 customers with a specific router to change their password immediately after an investigation found hackers could gain access to it.

Virgin Media said the risk to customers with a Super Hub 2 router was small, but advised them to change both their network and router passwords if they were still set as the default shown on the attached sticker.

A Virgin Media spokesman said: “The security of our network and of our customers is of paramount importance to us. We continually upgrade our systems and equipment to ensure that we meet all current industry standards.

“To the extent that technology allows this to be done, we regularly support our customers through advice and updates and offer them the chance to upgrade to a Hub 3.0 which contains additional security provisions.”

To change your Virgin Media passwords see the link below to find out how to- Virgin Media Password Guide

Have a look at our video with Cyber Sam explaining about how to create strong passwords: 

Password Advice


  • Choose a password with at least eight characters, 
  • Use a combination of upper and lower case letters, numbers and keyboard symbols such as @ # $ % ^ & 
  • Change your passwords if you believe your account has been compromised


  • Use your username, actual name or business name.
  • Family members’ or pets’ names.
  • Your or family birthdays.
  • The word Password