Ransomware: Cyber Safe Advice
What is Ransomware, and what should you do if you are affected by this?
A number of TV Licensing customers have received scam email messages saying they are due a refund.
A link directs customers to a fake version of the official TV Licensing website which asks them to enter personal information and bank details. If you receive a similar email message, please delete it. If you have already clicked the link, do not enter or submit any information. TV Licensing never sends refund information by email and is investigating the source of this fraud.
If you suspect an email might be from a scammer, do not click on any links or open any attachments in the email.
Scammers may trick you into installing viruses or giving away your personal and bank details on a fake, fraudulent or scam website. If you have any doubts whether an email has come from us, you can visit the TV Licensing website directly by typing tvlicensing.co.uk into your web browser or you can use our other contact details.
TV Licensing will never:
- email you to tell you that you’re entitled to a refund.
- ask you to pay additional money for our services, e.g. when you’re buying a licence or changing your details.
If you do fall victim to an online shopping scam, report what happened to Action Fraud online or via 0300 123 2040.
If you have fallen victim to a local trader, contact Warwickshire Trading Standards, via Citizens Advice Consumer Service on 03454 040 506.
You can also receive support from Warwickshire Victim Support, on 01926 682 693, following any cyber crime.
